Privacy Policy of Floraldelight

1. Introduction

2. Information We Collect

2.1 Personal Information

• Contact Information: When you register on our website or place an order, we collect information such as your name, email address, postal address, phone number, and payment details. This information is necessary for us to process your orders, communicate with you about your purchases, and provide customer support.
• Order - related Information: We keep track of your order history, including the products you've purchased, the quantity, the date of purchase, and the delivery status. This helps us manage your orders effectively and offer you personalized recommendations in the future.
• Account Information: If you create an account with us, we may collect additional information such as your username and password to ensure the security of your account.

2.2 Non - Personal Information

• Usage Information: We collect information about how you use our website, including the pages you visit, the links you click, the time you spend on our site, and your browser and device information. This data helps us improve our website's performance, user experience, and content.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files that are stored on your device. They allow us to remember your preferences, analyze website traffic, and provide targeted advertising.

3. How We Use Your Information

3.1 Order Processing and Customer Service

• We use your personal information to process and fulfill your orders, including verifying your payment information, arranging for delivery, and providing order updates.
• Your contact information is used to respond to your inquiries, resolve issues, and provide you with customer support.

3.2 Personalization and Marketing

• We analyze your order history and browsing behavior to offer you personalized product recommendations, tailored promotions, and relevant gardening tips.
• With your consent, we may send you marketing emails, newsletters, or promotional messages about our new products, special offers, and gardening events. You can opt out of these communications at any time by following the unsubscribe instructions in the emails.

3.3 Website Improvement

• The non - personal information we collect, such as usage information and data from cookies, helps us understand how our customers interact with our website. This enables us to improve the design, functionality, and content of our website to enhance your user experience.

4. Information Sharing and Disclosure

4.1 Third - Party Service Providers

• We may share your personal information with trusted third - party service providers who assist us in operating our business, such as payment processors, shipping companies, and email marketing services. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.
• For example, we share your payment details with our payment processors to complete your transactions securely, and we share your shipping address with our shipping partners to deliver your orders.

4.2 Legal Requirements

• We may disclose your personal information if required to do so by law, such as in response to a court order, subpoena, or other legal process. We will also disclose your information when we believe it is necessary to protect our rights, property, or the safety of our customers or the public.

5. Data Security

• We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
• Our website uses secure socket layer (SSL) encryption technology to protect the transmission of your sensitive information, such as payment details, during online transactions.
• We also implement access controls to ensure that only authorized employees have access to your personal information, and we regularly update and test our security systems to prevent data breaches.

6. Your Rights

6.1 Access and Correction

• You have the right to access the personal information we hold about you. You can request a copy of your information by contacting our customer support team.
• If you believe that any of your personal information is inaccurate or incomplete, you can request that we correct or update it.

6.2 Opt - Out

• You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send you or by contacting our customer support team.
• You can also manage your cookie preferences through your browser settings to control the collection of information through cookies.

6.3 Data Portability

• You have the right to receive a copy of your personal information in a structured, commonly used, and machine - readable format. This allows you to transfer your data to another service provider if you wish.

6.4 Erasure

• Under certain circumstances, you have the right to request that we erase your personal information. For example, if you no longer wish to use our services or if we no longer have a legitimate reason to process your information.

7. Children's Privacy

• Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments.
• We will notify you of any significant changes to the Privacy Policy by sending you an email or posting a notice on our website. It is your responsibility to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

9. Contact Us

• If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at ivy_garden01@outlook.com We will respond to your inquiries as promptly as possible.